Frequently Asked Questions
+ What are the rates?
Every home is different, as are every person’s expectations of cleanliness. Emailing us is the best way to learn if our service is best for you and to ensure there are no surprises. Discounts
apply for clients that sign up for regular weekly and biweekly service. Click here for appointments
Click here for payment policies
Give us a call: (773) 245-0696 – We’d love to hear from you!
+ What areas do you serve?
Our office is located in the West Ridge neighborhood of Chicago. We service the Chicagoland area from the South Loop to the North Shore.
Mother B is constantly expanding so give us a call: (773) 245-0696 and see if we can help you
Mother B is constantly expanding so give us a call: (773) 245-0696 and see if we can help you
+ What are your hours? Do you work weekends?
Our operating hours are from Monday-Friday 9am-5pm. Contingent on staffing, Saturdays are available by appointment only.
+ What products do you use?
We use cleaning products that are graded ‘A’ or ‘B’ on the Environmental Working Group’s Guide to Healthy Cleaning. There is almost no regulation in the manufacturing of cleaning products and the chemicals they contain, third party certification is a must for us.
+ Can I choose my own cleaning products?
We pledge to do our best to accommodate our clients’ needs. If you have a particular product you prefer, we will be happy to use it, provided it does not fall below a ‘C’ rating under the Environmental Working Group’s Guide to Healthy Cleaning.
For example, if you’re a fan of Method’s ‘Wood for Good’ almond wood polish, we would respectfully decline, because it’s ‘D’ rating due to lack of disclosure in product ingredients.
For example, if you’re a fan of Method’s ‘Wood for Good’ almond wood polish, we would respectfully decline, because it’s ‘D’ rating due to lack of disclosure in product ingredients.
+ Will you use bleach if requested?
Bleach contains chlorine, which can cause eye and lung irritation. In addition, chlorine and its chemical byproducts are linked to the contamination of our Great Lakes and the development of various cancers. Once in our water system it can take centuries for chlorine to biodegrade. We just can’t justify its use. So, for our bleach lovers we offer non-chlorine bleach as an alternative.
+ Are your products safe for kids and pets?
Yes! Most pets and kids spend a considerable amount of time on the floor; walking, laying down, rolling around, and playing. What you use to clean is incredibly important because it’s inhaled in the air you breathe and can be absorbed into the body through contact with the skin.
+ Can my pets be around while you clean?
We love your pets! We just don’t know if they’ll love us back. For that reason, we kindly request that pets be secured if we are entering your space without you present.
Sometimes we have to love from a distance first. However, if you can facilitate an introduction to your furry friend, and everyone is comfortable with the arrangement, we are happy to have your pet present during our service call. We gently remind our clients that having pets present can complicate the cleaning process as animal fur has away of attaching itself to, well, just about everything.
+ How do you ensure quality service?
We want you to not only be satisfied with your Mother B experience, but happy with us as well. Our staff is professional and trained to our high standards. To ensure quality service we perform surprise on-site inspections by the owner, allow you, the homeowner, to double check our work before our team members leave, and each team has a Team Lead that is responsible for ensuring the standard is high and the visit runs smoothly.
If you are not satisfied with your Mother B experience, please call: (773) 245-0696 and we will do everything in our power to create a solution that leaves you satisfied with our services.
+ Will I have the same team member every time?
If you are a regularly scheduled client, you can expect a team assigned to you which makes for a better experience overall. We realize the amount of trust you place in us every time you invite us into your home, and we strive to make you comfortable. Please note that we will make every effort to keep your preferred team members assigned to your home, however, there may be circumstances beyond our control.
+ Are you licensed and bonded?
Yes! We believe in protecting our company, our clients, and our team members.
+ What services aren’t included in a cleaning?
We must ensure the safety of our team members that we employ. In order to do so, we cannot service the following areas:
- Furniture and/or equipment moving
- Servicing homes with bed bug infestations
- Hand cleaning large areas of floors
- Anything that requires heights above step stool range
- Pet feces or handling of pet waste (including cat litter)
- Fireplace cleanings
- Washing clothes
- Window cleanings
- Reorganizing closets
- Cleaning toilets without a brush provided
- Washing dishes
- Washing of walls
For our regular services please see our Service page.
+ Do you offer more than residential cleaning?
Absolutely! We offer:
- Special event cleaning (great for green events!)
- Office cleaning
- Move in & out cleaning
- Post construction cleaning
- Common area cleaning
For more details about these options, check out our Services page.
+ Can you provide deep cleaning and/or detail cleaning?
‘The phrase ‘deep cleaning’ has a different meaning for everyone. Although our basic cleaning package is incredibly thorough, we know that there may be some items that fall in the category of ‘it’s been a while.” We offer the following add-ons to a basic service each with a flat fee:
- Interior oven cleaning
- Interior fridge & freezer cleaning